This post is one in a series exploring each of the seven attributes – being productive, empowering, effective, enriching, reliable, responsive, and caring – revealed in the Listening Post’s Nonprofit Values Survey in detail. Please visit the Nonprofit Values overview page to browse our other items from this initiative, including the full report, blog posts, and outreach materials, and follow us on Twitter or Facebook to join the conversation.
For this post, we asked Listening Post Organization and survey respondent Liberty Lutheran to tell us about how their organization embodied one of the seven values. The following guest post by Lyndsie Smyser and has also been cross-posted to Liberty Lutheran’s blog, which you can read here.
By Lyndsie Smyser
Liberty Lutheran faithfully provides vital resources for individuals facing life-changing situations, from the earliest stages of life through the many stages of aging. Liberty’s eight families of service provide quality, compassionate care to more than 50,000 individuals every year. Here are just four examples of how our organization demonstrates the value of being caring.
Meet Helen Tobin, a volunteer at Lutheran Children and Family Services
Lutheran Children and Family Service (LCFS) provides a broad scope of services to diverse clientele throughout eastern Pennsylvania, including refugees. Helping refugees who have just arrived in America is a passion for Helen Tobin, a member at Prince of Peace Lutheran Church in North Philadelphia, and a volunteer with LCFS’s refugee resettlement program. Prince of Peace partners with LCFS to operate the “Welcome Home” house. The congregation rents a house next door to the church, and new refugee families live there for about three months while they gain citizenship, register children for school, look for jobs, learn English and adjust to the American culture. Prince of Peace also helps them find permanent housing.
Meet Laura Raggi, a member of the staff at Artman
Artman provides compassionate care to our residents through personal care, skilled nursing, short–term rehabilitation, and hospice services. Laura Raggi, a medication technician, has worked at Artman, for more than 10 years. Laura is committed to “Culture Change,” and to making Artman feel like a home to our residents. Culture Change transforms the traditional hospital model to one that nurtures the residents’ individual preferences and needs. For example, Laura recently had the idea to start a knitting circle at Artman. She noticed that several residents enjoy knitting and crocheting, and thought that they should get together in the comfortable “fireplace” room, just as they would at their own homes. Residents and staff participate in the knitting circle, and Laura learned how to make hats for her son from one of the residents.
Meet Iris Taylor, a member of the staff at Paul’s Run Retirement Community
Paul’s Run Retirement Community is a Continuing Care Retirement Community offering Independent Living, Personal Care, Skilled Nursing, Hospice and Short-term Rehabilitation. Iris Taylor has worked as a Certified Nursing Assistant (CNA) at Paul’s Run for more than 10 years. Recently Iris was given the leadership position of a household coordinator in Skilled Nursing. Iris is always thinking of new ways to bring joy to the residents, and has served as a role model to her peers. She takes a personal interest in every resident—learning about their favorite foods and preparing them, and she surprising them with visits after her shift or on the weekends when she isn’t working. Iris talks to the residents about what feels like “home” to them, and shops for and decorates her household. Because Iris genuinely knows and cares for her residents, her leadership has influenced decision-making that far exceeds the impact of what one would assume is a typical CNA role. She provides valuable insight whenever decisions about resident care need to be made.
Meet Mark Staples, a volunteer with Lutheran Disaster Response
Lutheran Congregational Services is the agency designated by Lutheran Disaster Response to oversee disaster preparedness and response in Eastern Pennsylvania. Mark Staples has been a long time supporter of Lutheran Disaster Response as a volunteer and leader. Mark started volunteering to help with disaster response after Hurricane Agnes in 1972. More recently, he assisted in coordinating volunteer efforts and advocacy for flood recovery after three major floods along the Delaware River in 2004 and 2005. Following Hurricane Katrina, Mark and his wife Lynn participated in several volunteer trips to Gulf Coast. Mark continues to be a strong advocate for community resiliency and has organized two community groups that work cooperatively to respond when disasters hit.
Cross posted from Liberty Lutheran. Very special thanks to Lyndsie Smyser and Liberty Lutheran for contributing these stories for being part of this conversation.